Terms & Conditions – SHOP AT MARVELL
Website: https://shopatmarvell.com/
Business Name: SHOP AT MARVELL
Business Address: H-1, Chaturbhai Park, Warasia Ring Road, Vadodara, Gujarat – 390006, India.
1. Introduction
Welcome to SHOP AT MARVELL. These Terms & Conditions govern your use of our website and purchases made through https://shopatmarvell.com/.
By accessing our website or placing an order, you agree to these terms and the applicable policies published on our website.
Please read these terms carefully before placing an order.
2. About Our Business
SHOP AT MARVELL is an online retail store offering toys, educational games, school supplies, bags, sports equipment, and other products listed on our website.
We aim to provide customers with accurate product information, transparent pricing, and clear information about orders, payments, delivery, returns, and refunds.
3. Eligibility and Website Use
Customers must provide accurate information when placing orders and use the website for lawful purposes.
You agree not to misuse the website, interfere with its operation, submit fraudulent orders, or attempt unauthorised access to our systems.
We may investigate suspected fraudulent activity and take appropriate action in accordance with applicable law.
4. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colours, and prices are accurate.
Actual colours and appearance may vary slightly due to screen settings and photography. Customers should review the specifications and instructions on the relevant product page before purchasing.
For toys and children's products, please review any stated age recommendations, warnings, and safety instructions.
Product availability may change. We aim to keep our listings current and will communicate with customers if an order cannot be fulfilled.
5. Pricing, Taxes and Discounts
All prices are displayed on the relevant product pages.
Applicable taxes, shipping fees, and other mandatory charges will be disclosed before the customer completes checkout, as required by law.
The final payable amount will be shown before the order is submitted.
Discounts, promotional codes, and special offers are subject to their stated conditions, eligibility requirements, validity periods, and actual availability.
Any comparison price or advertised saving must be genuine and accurately represented. We do not intend to advertise misleading discounts or unavailable offers.
If a genuine pricing error is identified after an order is placed, we will contact the customer and resolve the matter in accordance with applicable law.
6. Orders and Confirmation
Customers can place orders by selecting available products and completing the checkout process.
Customers are responsible for providing accurate delivery addresses, contact information, and other required details.
An order acknowledgement confirms receipt of the order request but does not necessarily confirm dispatch.
Orders are subject to product availability, payment verification where applicable, and fulfilment checks.
If we cannot fulfil a paid order, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.
7. Payments
Payments must be made using the payment methods offered at checkout.
Customers must provide accurate payment information and complete any required verification.
If money is deducted but an order is not confirmed, please contact customer support with the relevant transaction details so that we can investigate.
Eligible refunds for failed transactions, cancellations, or other approved claims will be processed in accordance with our policies and applicable law.
Never share your card PIN, banking password, or payment OTP with anyone claiming to be customer support.
8. Shipping and Delivery
Orders will be delivered to the address provided during checkout, subject to product availability and delivery serviceability.
Shipping charges and estimated delivery timelines will be displayed on the website or during checkout, as applicable.
Delivery estimates may be affected by courier operations, weather conditions, public holidays, transport disruptions, or other circumstances beyond our reasonable control.
If your order is delayed, damaged, missing, or delivered incorrectly, contact our customer support team with your order number.
We will investigate the issue and provide an appropriate resolution under our Shipping Policy and applicable law.
9. Order Cancellation
To request cancellation, contact our customer support team as soon as possible and provide your order number.
Cancellation requests will be handled according to the order's processing and dispatch status and applicable law.
If an order has already been dispatched, our team will explain the available options under our published policies.
If payment has been collected for an order that is cancelled or cannot be fulfilled, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
10. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by the Return and Refund Policy published on our website.
Please review that policy before purchasing to understand the applicable return window, eligible products, return procedure, shipping costs, and refund timelines.
If a product arrives defective, damaged, incorrect, or materially different from its description, contact our customer support team with your order details and supporting information where reasonably available.
Eligible requests will be reviewed and resolved in accordance with our published policy and applicable consumer protection laws.
Nothing in these terms removes any consumer rights or remedies that cannot legally be excluded.
11. Customer Responsibilities
When using our website, you agree to:
- Provide accurate order and delivery information.
- Use the website for lawful purposes.
- Avoid fraudulent transactions and unauthorised payment activity.
- Avoid interfering with website security or functionality.
- Respect applicable intellectual property rights.
We may take appropriate action against misuse in accordance with applicable law.
12. Intellectual Property
Website content, including original text, logos, branding, graphics, and design elements, belongs to the relevant rights holders or is used with permission.
You may use the website for personal browsing and shopping. Website content may not be reproduced or commercially used without permission, except where permitted by law.
Third-party trademarks and product names belong to their respective owners.
13. Privacy and Personal Information
We may process customer information to manage orders, arrange delivery, process payments, provide support, maintain website security, and meet legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable law.
Please review our Privacy Policy for details about the collection, use, and protection of your information.
14. Website Availability
We aim to keep our website accessible and its product information accurate. Temporary interruptions may occur because of maintenance, technical issues, or circumstances beyond our reasonable control.
We may update website content, product listings, and features when necessary. Such changes will not unlawfully affect existing orders or customers' existing rights.
15. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights concerning defective products, incorrect orders, refunds, or deficiencies in service.
16. Events Beyond Our Control
Events such as natural disasters, transport disruptions, government restrictions, or widespread technical failures may affect order processing or delivery.
We will take reasonable steps to address such disruptions and communicate with affected customers where appropriate.
This section does not remove any obligations imposed by applicable law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to an order will generally be the version displayed when the order was placed. Changes will not be applied retroactively in a manner that unlawfully removes existing customer rights.
We encourage customers to review the current terms before placing a new order.
18. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Disputes will be handled in accordance with applicable Indian law. Customers may contact us to seek a resolution before pursuing other available remedies.
Nothing in these terms prevents a customer from approaching a competent consumer dispute redressal authority.
19. Customer Support and Grievance Redressal
For questions about products, orders, payments, delivery, cancellations, returns, or refunds, contact us using the details below.
Business Name: SHOP AT MARVELL Brand Name : SHOP AT MARVELL
Website: https://shopatmarvell.com/
Email: mukultalreja2@gmail.com
Phone: +91 8674013750
WhatsApp: +91 8674013750
Business Address: H-1, Chaturbhai Park, Warasia Ring Road, Vadodara, Gujarat – 390006, India.
Grievance Officer Name: [Insert the appointed officer's actual name]
Designation: [Insert actual designation]
Grievance Email: [Insert monitored grievance email address]
Please replace the placeholders above before publishing. The applicable Indian e-commerce rules require covered businesses to display relevant business and grievance officer information. Complaints generally must be acknowledged within 48 hours and redressed within one month. See the Consumer Protection (E-Commerce) Rules, 2020.
Please include your order number in order-related communications to help us identify your purchase.
20. Contact Us
If you have questions about these Terms & Conditions, please contact SHOP AT MARVELL using the details listed above.
We aim to provide accurate information, respond to customer concerns, and handle purchases in accordance with our published policies and applicable law.
Thank you for shopping with SHOP AT MARVELL.